Terms & Conditions
1. GENERAL CONDUCT & STUDIO EXPECTATIONS
• Arrive 5–10 minutes before your class.
• Wear appropriate training attire and bring your own water bottle.
• Follow all coach instructions and studio guidelines.
• Late entry may not be permitted for safety reasons.
• FIM is not responsible for loss, theft, or damage of personal items.
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2. PACKAGE VALIDITY & ACTIVATION
2.1 Package Duration
• 4–8 credits: valid for 30 days
• 12–16 credits: valid for 60 days
• 20–24 credits: valid for 90 days Package validity begins on the activation date.
2.2 Activation of Packages
• Packages are activated upon the customer’s request.
• All purchased packages must be activated within 30 days of purchase.
• If no activation request is made, the package will automatically activate on Day 31.
• After activation, members may need to log out and back into Wellyx to refresh the active package display.
2.3 Package Terms
• Packages, credits, and memberships are non-refundable, non-transferable, and non-extendable (see exceptions below), except as required by Hong Kong law.
• Packages (excluding Unlimited Packages) are fully shareable at the member’s discretion, with prior notice to FIM management.
• Class participation is subject to capacity limits and operational considerations.
• Any request for an extension of expired credits must be submitted in writing in advance and will be reviewed as appropriate. All decisions made by FIM are final.
• Unused credits after package expiry are forfeited and cannot be reinstated.
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3. BOOKINGS, ATTENDANCE & CANCELLATIONS
3.1 Class Bookings
• Members are encouraged to book classes before 6:00 pm the day prior.
• Booking through the member’s own Wellyx mobile app is required for reward-points eligibility.
• Bookings made through reception or by FIM staff do not earn booking points; they earn attendance points only.
3.2 Assistance for Late Bookings For assistance, WhatsApp +852 4660 9728.
3.3 Schedule Adjustments FIM may adjust class times, instructors, or class types as needed. Where possible, notice will be provided.
3.4 Cancellation Policy
• Cancellations must be made at least 12 hours before class start time.
• Cancellations made later than 12 hours are treated as a No Show.
• Credits deducted for late cancellations or No Shows are not reversible.
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4. HEALTH, SAFETY & PARTICIPATION
4.1 Health Declaration Members are encouraged to undergo a medical check-up before engaging in physical activity. Participation is voluntary and undertaken at the member’s own risk.
4.2 Member Responsibilities
• Declare any relevant health conditions, prior injuries, or chronic issues before class.
• Follow all coach instructions to ensure safe participation.
• FIM is not responsible for personal belongings or property loss.
4.3 Emergency Assistance Members authorize FIM to arrange appropriate medical assistance when necessary, including ambulance services, at the member’s cost.
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5. WAIVER & RELEASE OF LIABILITY
5.1 Age Requirement You must be 18 years old or above to consent to these Terms. For participants under 18, a parent or legal guardian must consent on their behalf.
5.2 Implied Acceptance By purchasing a package, booking a class, or attending any activity, it is deemed that you have read, understood, and agreed to this Waiver & Release. Your participation confirms acceptance of all associated risks and conditions.
5.3 Assumption of Risk & Release You acknowledge that martial arts and fitness activities involve inherent physical risks. To the fullest extent permitted by Hong Kong law, you release and discharge FIM, its owners, officers, instructors, staff, agents, and all persons connected to FIM from any liability for injury, loss, or damage — whether caused by ordinary negligence or otherwise — arising from your participation, use of equipments or facilities, or presence on the premises.
5.4 Indemnity You agree to take responsibility for your conduct and to indemnify and hold harmless FIM from any claims, costs, or demands brought by you or third parties arising from your actions.
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6. PHOTOGRAPHY, VIDEOGRAPHY & PRIVACY
• FIM may capture photos and videos for documentation or marketing.
• Media may be used on print or digital platforms without compensation.
• You may request in writing to opt out; FIM will use reasonable efforts to accommodate.
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7. CHILD PARTICIPATION & SAFETY
7.1 Parental/Guardian Consent Parents/guardians accept these Terms on behalf of their child.
7.2 Injury Responsibility Parents acknowledge that injuries arising from participation are not the responsibility of FIM or its coaching personnel.
7.3 Health Conditions Parents must declare any relevant health conditions of the child before class.
7.4 Supervision FIM is responsible for children only during scheduled class times. Supervision before and after class remains the parent’s responsibility.
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8. SPARRING, ADVANCED TRAINING & CONTACT SESSIONS
Sparring, advanced drills, and full-contact training involve increased risk. Participation is voluntary and undertaken at the member’s own risk.
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9. USE OF FACILITIES & MEMBER CONDUCT
• Use equipment and facilities responsibly.
• Members may be responsible for repair costs arising from negligent misuse.
• Sharing login credentials or allowing unauthorized account use is prohibited.
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10. FIM ACTIVE REWARDS PROGRAM
TERMS & CONDITIONS
10.1 Eligibility & Enrolment
• All active members are automatically enrolled.
• Participation is a discretionary benefit offered by FIM.
10.2 Earning Points Members earn points as follows:
• 10 points for every class booked via the member’s own Wellyx mobile app.
• 50 points for every class attended.
• 150 points for one verified written Google review (contact reception).
• 1,000 points for each verified referral who purchases a package (contact reception). Booking Points Eligibility Rule: Points for bookings and attendance are awarded only when members book classes themselves via their own Wellyx mobile app. Bookings made by reception or FIM staff earn attendance points only.
10.3 Points Value & Redemption
• Points have no cash value.
• Redemption rate: 1,000 points = HK$280 credit.
• Points may be applied toward eligible class packages.
• Points cannot be used for unlimited packages, discounted promotions, private training, events, or merchandise. • Redeemed points cannot be reversed except in cases of verified system error.
10.4 Points Validity & Expiry
• All points earned are valid until 31 December 2026.
• Expired points cannot be reinstated.
• Points are non-transferable, non-assignable, and non-exchangeable except with written approval from FIM.
10.5 Adjustments, Errors & Misuse
• FIM may correct points due to system errors or incorrect posting.
• Members must report suspected errors within 30 days of the relevant transaction.
• Misuse (false referrals, fabricated reviews, or booking manipulation) may result in forfeiture of points.
10.6 Program Changes FIM reserves the right to amend, suspend, or terminate the Rewards Program at any time. Notice will be provided where practicable.
10.7 Relationship to Main Terms These Rewards Terms form part of FIM’s overall Terms & Conditions. In case of conflict, the main Terms & Conditions prevail unless explicitly stated otherwise.
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11. GOVERNING LAW
These Terms are governed by the laws of the Hong Kong SAR.
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12. UPDATES TO TERMS Continued use of FIM services constitutes acceptance of updated Terms.
FIM may revise these Terms for clarity, operational needs, or safety requirements.
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Contact our team at +852 4660 9728 for any questions or concerns