Terms & Conditions

1. GENERAL CONDUCT & STUDIO EXPECTATIONS

To maintain a safe and smooth training environment:

 • Arrive 5–10 minutes before your class.

 • Wear appropriate training attire and bring your own water bottle.

 • Follow all coach instructions and studio guidelines.

 • Late entry may not be permitted for safety reasons.

 • Fitness In Motion (“FIM”) is not responsible for loss, theft, or damage of personal

items.
 

2. PACKAGE VALIDITY, PERIOD & ACTIVATION
 

2.1 Package Period & Free Class Entitlement

All class packages are governed by a fixed package period starting from the activation date.

Each package includes a defined number of free class entitlements that may be used within

the applicable package period, as specified at the time of purchase.

The package period and free class entitlement are fixed. Any unused free classes remaining

at the end of the package period will expire automatically.
 

2.2 Activation of Packages

 • Packages are activated upon the customer’s request.

 • All purchased packages must be activated within 7 days from the date of purchase.

 • If no activation request is made, the package will automatically activate on Day 8.

 • After activation, members may need to log out and back into GymMaster to refresh

the active package display.
 

2.3 Package Terms

 • Packages, free class entitlements, and memberships are non-refundable, non-

transferable, and non-extendable (see limited exceptions below), except as required

by Hong Kong law.

 • Class participation is subject to capacity limits and operational considerations.

 • Unused free class entitlements after package period expiry are forfeited and cannot

be reinstated.
 

2.4 Package Period Expiry & No Extensions

Package periods are fixed and are not extendable.

Unused free class entitlements remaining at the end of the package period will expire and

cannot be carried forward, transferred, or reinstated.
 

2.5 Exceptional Circumstances (Serious Illness or Injury Only)

In exceptional circumstances only (such as serious illness or injury supported by reasonable

documentation), FIM may, at its sole discretion, review a request relating to package period

expiry.

Such requests must be submitted in writing as soon as practicable.All decisions made by FIM are final.
 

2.6 Package Shareability & Usage Limits

Package usage is limited to the number of individuals permitted under the applicable

package tier, as specified at the time of purchase.

The package holder is responsible for notifying FIM of all individuals authorised to use the

package. Once an active package has commenced, the list of authorised users may not be

changed or amended for the duration of that package period. Any changes will only apply to

future package purchases.

FIM reserves the right to require identification or verification of users for administrative and

compliance purposes.
 

2.7 Drop-In & Bulk Class Packages

Drop-in and bulk class bundles are governed by separate terms as specified at the time of

purchase.

Unless otherwise stated:

 • Drop-in and bulk class bundles are non-shareable.

 • Drop-in and bulk class bundles are valid for up to 120 days from activation or

purchase (as specified).

 • Drop-in and bulk class bundles may not be combined with regular time-based

packages.

Unused classes in drop-in or bulk bundles will expire in accordance with the stated validity

period and cannot be carried forward or reinstated.
 

2.8 FIM-Initiated Class Cancellations & Compensation

Where a scheduled class is cancelled by FIM, FIM may, at its discretion, offer compensation

corresponding to the number of classes cancelled.

Compensation will be provided in the form of a bulk drop-in class bundle equivalent to the

number of cancelled classes.

This compensation mechanism is subject to the following conditions:

 • The member must purchase a new time-based package for the compensation to

apply.

 • The compensation bulk bundle must be activated at the same time as the newly

purchased package.

 • The compensation bulk bundle will be subject to the standard bulk bundle validity

period of 120 days.

Compensation bulk bundles are not redeemable for cash, credit, or refunds and may not be

transferred or extended beyond their stated validity.

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3. BOOKINGS, ATTENDANCE & CANCELLATIONS
 

3.1 Class Bookings

 • Members are encouraged to book classes before 6:00 pm the day prior.

 • Class bookings and attendance are managed through GymMaster.
 

3.2 Schedule Adjustments

FIM may adjust class times, instructors, or class types as needed.Where possible, notice will be provided.
 

3.3 Cancellation Policy

 • Cancellations must be made at least 12 hours before class start time.

 • Cancellations made later than 12 hours are treated as a No Show.

 • Where a late cancellation or No Show occurs, the missed class will count toward the

package’s total free class entitlement for the applicable package period.

 • Deductions for late cancellations or No Shows are not reversible.
 

4. HEALTH, SAFETY & PARTICIPATION
 

4.1 Health Declaration

Members are encouraged to undergo a medical check-up before engaging in physical

activity. Participation is voluntary and undertaken at the member’s own risk.
 

4.2 Member Responsibilities

 • Declare any relevant health conditions, prior injuries, or chronic issues before class.

 • Follow all coach instructions to ensure safe participation.

 • FIM is not responsible for personal belongings or property loss.
 

4.3 Emergency Assistance

Members authorise FIM to arrange appropriate medical assistance when necessary,

including ambulance services, at the member’s cost.
 

5. WAIVER & RELEASE OF LIABILITY
 

5.1 Age Requirement

You must be 18 years old or above to consent to these Terms.

For participants under 18, a parent or legal guardian must consent on their behalf.
 

5.2 Implied Acceptance

By purchasing a package, booking a class, or attending any activity, it is deemed that you

have read, understood, and agreed to this Waiver & Release. Your participation confirms

acceptance of all associated risks and conditions.
 

5.3 Assumption of Risk & Release

You acknowledge that martial arts and fitness activities involve inherent physical risks. To

the fullest extent permitted by Hong Kong law, you release and discharge FIM, its owners,

officers, instructors, staff, agents, and all persons connected to FIM from any liability for

injury, loss, or damage — whether caused by ordinary negligence or otherwise — arising

from your participation, use of equipment or facilities, or presence on the premises.
 

5.4 Indemnity

You agree to take responsibility for your conduct and to indemnify and hold harmless FIM

from any claims, costs, or demands brought by you or third parties arising from your

actions.

6. PHOTOGRAPHY, VIDEOGRAPHY & PRIVACY

• FIM may capture photos and videos for documentation or marketing.

• Media may be used on print or digital platforms without compensation.

• You may request in writing to opt out; FIM will use reasonable efforts to

accommodate.
 

7. CHILD PARTICIPATION & SAFETY
 

7.1 Parental/Guardian Consent

Parents/guardians accept these Terms on behalf of their child.

7.2 Injury Responsibility

Parents acknowledge that injuries arising from participation are not the responsibility of FIM

or its coaching personnel.

7.3 Health Conditions

Parents must declare any relevant health conditions of the child before class.

7.4 Supervision

FIM is responsible for children only during scheduled class times.

Supervision before and after class remains the parent’s responsibility.

8. SPARRING, ADVANCED TRAINING & CONTACT SESSIONS

Sparring, advanced drills, and full-contact training involve increased risk. Participation is

voluntary and undertaken at the member’s own risk.
 

9. USE OF FACILITIES & MEMBER CONDUCT

• Use equipment and facilities responsibly.

• Members may be responsible for repair costs arising from negligent misuse.

• Sharing login credentials or allowing unauthorized account use is prohibited.
 

10. PAYMENTS, CHARGEBACKS & SETTLEMENT

All payments must be completed in full in accordance with FIM’s accepted payment

methods and procedures.

FIM reserves the right to suspend access to classes or facilities where payment has failed, is

reversed, or is subject to chargeback or dispute.

Any bank, card issuer, or third-party payment fees arising from chargebacks or reversed

transactions may be passed on to the member where permitted by law.
 

11. SUSPENSION, TERMINATION & REFUSAL OF ACCESS

FIM reserves the right to suspend or terminate a member’s access to classes and facilities,

without refund, where a member:

• Engages in unsafe, disruptive, abusive, or inappropriate conduct

• Fails to comply with studio rules or coach instructions• Misuses booking systems or engages in fraudulent activity

• Fails to settle outstanding payments

This clause is exercised in the interest of safety, fairness, and proper operation of the studio.
 

12. FORCE MAJEURE & TEMPORARY CLOSURES

FIM shall not be liable for any failure or delay in providing services due to events beyond its

reasonable control, including but not limited to government restrictions, typhoons, natural

disasters, power outages, facility repairs, or other force majeure events.

Where temporary closures occur, FIM may, at its discretion, determine appropriate

operational adjustments or compensation mechanisms in line with its policies.
 

13. HOUSE RULES, SAFETY & CONDUCT

Members must comply with all posted studio rules and safety guidelines, including but not

limited to hygiene requirements, appropriate footwear and attire, equipment use, and

respectful conduct toward staff and other members.

Coaches and FIM staff reserve the right to refuse participation or remove any individual

from a class where participation is deemed unsafe or disruptive.
 

14. PERSONAL DATA & PRIVACY

FIM collects and processes personal data for membership administration, class bookings,

and operational purposes, including through its booking and management systems.

By using FIM services, you consent to such processing in accordance with FIM’s Privacy

Policy, as updated from time to time.
 

15. GOVERNING LAW

These Terms are governed by the laws of the Hong Kong SAR.
 

16. UPDATES TO TERMS

Continued use of FIM services constitutes acceptance of updated Terms.

FIM may revise these Terms for clarity, operational needs, or safety requirements.